ELIGENDA®'s Privacy and Data Protection Policy is intended to describe the principles used to collect, process and protect your personal data.
ELIGENDA® collects and uses only the necessary data to provide you with personalized and quality services as part of its activities.
We collect personal data that you voluntarily submit to us with the contact form when you register, change your data or communicate by e-mail or phone.
ELIGENDA® may be required to collect different categories of personal data including:
Contact information (your first name, surname, date of birth, personal and/or professional address, e-mail address, telephone number, gender and age).
Identification (photocopy of passport) to confirm your identity, especially when organizing travel.
Financial data (your bank account details and your credit card number).
Transaction data (details of payments).
Data from your profile (details of your requests, purchases or orders, your interests, receipts and comments).
ELIGENDA® ensures complete transparency about the use of your personal data. We use your information in different ways in accordance with Article 6 of the RGPD. To understand how your data is processed, please refer to the list below: It shows, for each type of data, what we do with it and why we do it.
Your name and contact information
To manage your customer account;
To respond to your requests via our email addresses or phone number;
To organize and perform the ELIGENDA® services you ordered.
To inform you about ELIGENDA® news and offers.
We need to keep and use this data in order to fulfill our part of the contract. We cannot respond to your order if we do not have your name and contact information.
To keep you updated. We only send you information with your permission.
Your gender and age
To book plane tickets, for example, or to accomplish some administrative procedures for you.
This information is required in order to complete certain administrative procedures. To customize our service.
Your Identification
In order to be able to organize and carry out ELIGENDA® services requiring this information (especially for booking trips).
We need this data to fulfill our part of the contract and be able to deliver a complete and quality service.
Your payment information
To accept your payments and receive your refunds.
We need that data to fulfill our part of the contract.
Your contact and order history
To provide you with assistance.
To manage your client account.
To offer you services that you like.
We need that data to fulfill our part of the contract.
This makes it easier to search for and anticipate your requests.
In order to accomplish the purposes as described above, ELIGENDA® discloses your personal data only to service providers and subcontractors performing services on your behalf.
Your personal data is kept for 5 years from the date of your last activity by the ELIGENDA® service.
In accordance with the European Data Protection Regulations (GDPR), you have different rights:
Access: You can get information about the processing of your personal data as well as a copy of that personal data;
The right to correct: If you feel that your personal data is inaccurate or incomplete, you may require that this personal data be changed accordingly;
The right to delete: You may require the deletion of your personal data within the limits of what is permitted by regulation;
The right to limit processing: You can request the limitation of the processing of your personal data;
The right to object: you may object to the processing of your personal data, for reasons related to your particular situation. You have the absolute right to object to the processing of your personal data for commercial exploration purposes, including profiling related to that prospecting;
The right to portability of your data, when this right is applicable, you have the right that the personal data you have provided to us will be returned to you or, where possible, technically, to transfer it to a third party;
The right to set guidelines for the retention, erasure or disclosure of your personal data, applicable after your death;
The right to withdraw your consent: If you have given your consent to the processing of your personal data, you have the right to withdraw your consent at any time.
You can exercise the rights listed above by mail to Cinzia Meneghin, Founder, ELIGENDA, 49 Avenue d'Iéna, 75116 Paris.
In accordance with applicable regulations, you are entitled to lodge a complaint with the competent supervisory authority such as the National Commission for Information Technology and Freedoms (CNIL): 3 Place de Fontenoy - TSA 80715 - 75334 Paris Cedex 07.
ELIGENDA® reserves the right to amend this privacy policy. It invites you to read the latest version of this document on its website and will inform you of any substantial changes through its website or through its usual modes of communication.
If you have any questions regarding the use of your personal data covered by this document, you can contact the processing manager by mail addressed to Cinzia Meneghin, Data Processing Manager, ELIGENDA, 49 Avenue d'Iéna, 75116 Paris.